Welcome to TimeCamp Help!

Clearing the cache

A cache is a special storage space for temporary files that makes a device, browser, or app run faster and more efficiently. A cache makes it easy to quickly retrieve data, which in turn helps devices run faster. It acts like a memory bank, making it easy to access data locally instead of redownloading it every time you visit a website or open an app. Deleting site data, such as cache and cookies, is helpful when a site is misbehaving.

When should I clear the cache?

The cache can take up a lot of storage space. Sometimes it can cause the website to display data incorrectly, glitch, or even crash. That's why a common remedy for browser issues is clearing the cache.

We recommend clearing the cache if any of the following occurs:

- data in the reports doesn't load (can't create a report, can't download a report, can't set filters)

-data doesn't appear correctly (Timesheet is empty but entries were visible before, data in the reports is incorrect, filters don't match data in the report)

-settings or permissions can't be changed/saved (can't change user's role, saved settings don't work)

-Timesheet is set to a certain date from the past each time you log in

-any other problem that doesn't appear in the incognito/private mode  and other browsers

The solution is to "clear the cache," which deletes the files stored in the cache.  The advantages of clearing the cache include freeing up previous storage space on your computer and eliminating any files that might be causing it to misbehave.  

How to clear the cache on a TimeCamp website?

To clear the case on the TimeCamp website right click anywhere on the screen and choose the Inspect option  After the pane opens, click the Application tab. If you don’t see the option, click the “>>” icon to reveal any hidden tabs, and then click Application.

Once the tab opens up, click Clear Storage and then select Clear Site Data in the right pane. Make sure that the option "including third-party cookies" is also enabled.

After it's done, close the pane and refresh the website. You'll be asked to log in to your TimeCamp account. 

If clearing the cache didn't help and the problem still occurs, please fill in the Contact Form and share the screenshot of what exactly appears on your end.