Updated Articles

  1. How to edit the subscription?

    Last Updated: 13/03/2026 in Subscription
    To edit the subscription, click on your avatar in the upper-right corner and select the Subscription option. Next, Your subscription tab  will open where you can change the subscription plan, edit the number of seats, or billing cycle. You...

  2. Changing the subscription plan

    Last Updated: 13/03/2026 in Subscription
    We all have different needs. That's why we offer 4 different types of subscription plans - Free, Starter, Premium and Ultimate. You need to be an Account Owner or have an Administrator's role on your account to change the plan. Switchin...

  3. Create a subscription

    Last Updated: 13/03/2026 in Subscription
    After the trial ends you can subscribe to the paid version in TimeCamp and choose between Starter, Premium and Ultimate plans. Only the Administrator of the account has access to the Subscription settings. To create a subscription, click on your...

  4. Debugging - browser console

    Last Updated: 13/03/2026 in Troubleshooting
    If you're experiencing problems with the web application and none of the troubleshooting steps helped, we'll need to look into your browser console. The browser console provides information on webpage errors that may not have been seen directly...

  5. Integration tasks are not synchronized

    Last Updated: 13/03/2026 in Troubleshooting
    There are a few situations when items from the integrated application might not be imported immediately or even disappear from the list of your active tasks in TimeCamp. If it happened in your case, please verify the following steps: If you just...

  6. Wrong duration of the time entry

    Last Updated: 13/03/2026 in Troubleshooting
    If the duration of your time entry doesn’t reflect the time spent on the task check the timesheet’s settings - click on the three-dot icon above the green Start timer button and check the option called Synchronise timeframe with duration when edi...

  7. Difference in total time

    Last Updated: 13/03/2026 in Troubleshooting
    We gathered a few examples when the total time visible on Timesheet or in the Reports section may be different from the duration times calculated manually. This article will help you to fix the total time difference if you were facing one of the fol...

  8. Different time in Dashboard and Reports

    Last Updated: 13/03/2026 in Troubleshooting
    If you started creating reports and monitoring how much time you spent on different tasks and activities you might notice that the Reports section and the Dashboard section show different times. Here is a small example, Dashboard shows a total ti...

  9. How to hide the chat widget?

    Last Updated: 13/03/2026 in Troubleshooting
    Our Support Agents are always willing to help you with any issue. In the bottom-right corner of the site, you will see a live chat widget. In case you don't need assistance and would like to hide this widget, navigate to your P rofile settings a...

  10. Clearing the cache

    Last Updated: 13/03/2026 in Troubleshooting
    A cache is a special storage space for temporary files that makes a device, browser, or app run faster and more efficiently. A cache makes it easy to quickly retrieve data, which in turn helps devices run faster. It acts like a memory bank, m...